Are you delivering during COVID-19?

We're delivering and operating as normal during COVID-19. Simply choose your delivery date at the checkout and we’ll be there. We're continuing to deliver to a room of your choice, providing it's safe to do so. However, if you live within a Goverment lockdown area, our carrier will only be able to deliver to your building front door.

Where is Yark based?

We are based in the UK, and as such, every last one of our components benefits from the knowhow of British designers.

How much is delivery, and how long does it take?

Delivery is completely free to Mainland UK addresses - unfortunately deliveries to the Scottish Highlands will incur an additional £35 charge. No catches, no weird small print - pick the day you want your bed to arrive, tell us which room you want us to put it in - couldn't be easier.

Do I need to be home for delivery?

No matter which of our couriers end up delivering your bed, unfortunately all of them will require a signature. You may face a penalty charge if you miss our delivery, and we will attempt to rebook your delivery.

All of our delivery routes are preplanned, however, and as such your options may be more limited than they were when you first made your choice.

Will you bring my bed to my bedroom?

We’ll even bring it up to a 3rd floor in a block of flats with no lift (if any of our delivery drivers are reading this – we’re honestly so sorry). We're not able to bring your bed beyond a 3rd floor, unless there's a lift due to health & safety.

Apart from that we'd just ask, please make sure there is enough room for our carrier to deliver to your room. Otherwise, we'll be making their life harder (if the delivery driver was reading on, we're super sorry). If it's not safe for our drivers to deliver safely, they'll leave the items in a safe place.

For the safety of our customers and delivery crew, we're sadly unable to deliver within the home if you live within a local Goverment lockdown area.

Can I organise a delivery time slot?

Because our carrier controls the delivery routes based on their algorithms, we’re unable to provide a specific delivery slot prior to placing your order. But don’t worry, 24 hours prior to delivery we’ll give you a 2-hour time slot, a SMS message in the morning and the driver will contact you when they’re 30 minutes away. Just to top it off to, you’ll get live tracking information so you can spy on the driver (don’t tell the driver that bit).

Will the delivery courier call before delivery?

Your delivery is booked as part of the checkout process, you'll get two text messages in the run-up to the big day. The first will be 24 hours before your delivery confirming your 2 hour time slot. The second will come when the team is en route to you. You'll also get a call from the driver too when they're 30 minutes away

Can I track my delivery?

You bet! All tracking information is included in your dispatch email so you’re able to see where the drivers up to on the day and how far away they are.

We're moving home, can I request a delivery date and then change it?

Exciting news about the new 🏠. Every home deserves a new bed.

Moving home is super stressful, so we want to take the stress out of it.

When moving into a new home, dates change out of your control so we wanna be super flexible. You can change the delivery date up to a minimum of 48 hours before your delivery date. If you change the delivery date within 48 hours, sadly we charge for this change we've already processed your order and our carrier will have possession of your items.

As you're going to a new property (or a new build), we advise that you have possession of your keys on the requested delivery date from 7am, so that you can accept delivery.

Although our carrier provide a 2 hour delivery slot 24 hours before your requested delivery date, our delivery times commence from 7am which is why we ask that you're in possession of the keys and access to the property. If our carrier arrives and there is no access to the property, this will be classed as a failed delivery.

Can I provide additional delivery details?

You can indeed - we'll pass on everything you provide us with to the couriers to make sure your delivery goes as smoothly as possible.

Do you deliver to the Channel Islands and Northern Ireland?

Unfortunately not at this time.

Does the bed arrive assembled?

Every Yark part is flat packed, except for our ottoman slat frames and under bed pull out drawers which are delivered semi assembled.

Every bed comes with full assembly instructions, explaining how to slot the various pieces together, and which screws need tightening along the way. If you’re ordering an item that includes an assembled item, you’ll need to make sure you’ve got enough room for our carrier to deliver your bed.

Will all of the components I choose be delivered at the same time?

They should be, yes. Get in touch if they don't all arrive at the same time and we will rectify that as soon as we can.

Do you do custom bed sizes?

Get in touch and we'll see what we can do.

Will my UK mattress fit my Yark bed?

All our beds are sized to UK standard, so you’ll be able to fit a UK sized mattress on to the Yark slat frames.

UK sized mattresses will fit our UK slat frames. You can double check (no pun intended), the sizes are below;

Double – 135cm x 190cm
King – 150cm x 200cm

Do you offer a warranty?

Our 12 month warranty covers bed parts (ie screws, bolts, hydraulic pistons etc) only and does not cover wear and tear on fabric or other section on the bed frame. So if any issues arise, let us know at help@yarkbeds.com. A member of our team will look into your issue and we'll look to quickly resolve it for you.

Do you offer discounts?

From time to time, but not often. Our prices are ridiculously low as it is, so there is only so much more we can do!

Can I use more than one discount code on a single order?

Come on, don't push it!

What type of cards do you accept?

All of the usual offenders - Visa Credit, Visa Debit, Visa Electron, MasterCard and who could forget, American Express.

We've also team with Klarna to make your payment process smooth. Klarna are offering 2 additional payment options.

Who are Klarna?

Waiting for payday? Don’t worry, we’ve teamed up with Klarna to give you 2 payment options to choose from. See our Klarna page for more details.

What is the returns process?

We accept returns within 14 working days of delivering, and charge a £65 return fee. Payment will be deducted off your refund, a Yark agent will confirm your returns ID and contact you asking which day you would like your bed collected on. With a date set, we'll send you a text message confirming both the collection day, and your two hour collection window. Fast forward to the day and time, our delivery driver will collect the flat packed goods, obtaining your signature before they leave. It's essentially just like our deliveries, but in reverse.

Do I have to pay for returns?

We charge a standard rate of £65 for returns, because depending on how far along you have gotten into building your bed - collection tends to not be straightforward.

When will my refund be processed?

Once we've collected your bed, it typically takes 3-5 working days for the goods to arrive back to our warehouse. Once your bed has returned to our warehouse, we’ll issue a refund to your original payment method within 10 working days with an email to confirm that we've issued your refund.

Who will remove my bed if I decide to return it?

For the sake of health and safety, we will only remove flat packed beds - ideally in their original packaging (or at least equivalently good protection). Beyond that, our returns are just as seamless as our deliveries.

How do I prepare my bed for return?

We won't accept returns that aren't appropriately packaged for the sake of health and safety. As long as your bed is flat packed, still in its original packaging or equivalently protective packaging, we will take care of the rest.

Is my bed environmentally friendly?

Nearly all of the packaging on our beds is completely recyclable for one, and because our beds are flat packed, we can fit more deliveries in one van – reducing our carbon footprint.

Why does my bed come flat packed?

Don’t let that put you off, Yark beds are very easy to assemble! In fact, our pull out drawers are delivered assembled. But put it this way, if we delivered every part fully assembled they’d be much heavier, and much more awkward to transport and deliver – and we wouldn’t be able to keep costs any way near as low. We might even have to charge for delivery. Trust us, you’d prefer things as they are compared to the alternative!

How do I assemble the bed?

Two adults should be able to put together a Yark bed in no more than an hour. Every bed comes with full assembly instructions, explaining how to slot the various pieces together, and which screws need tightening along the way.

Do I need to have tools handy?

Every order comes with an Allen key, but you might find building easier if you have a screwdriver or drill to hand too.

When can I start sleeping on my new bed?

Your Yark bed is ready for sleeping on from the moment you’ve opened the packaging and built it. We’d recommend adding a mattress first, but don’t let us tell you how to live your life...

Why do you only offer beds?

We would always rather focus on doing one thing unbelievably well than diverting our attention across several completely different products. It's only with this singular focus that we can put all of our energy into design, craft and constantly improving the experience we provide online.

How much is delivery, and how long does it take?

Delivery is completely free to Mainland UK addresses – unfortunately deliveries to the Scottish Highlands will incur an additional £35 charge. No catches, no weird small print – pick the day you want your bed to arrive, tell us which room you want us to put it in – couldn’t be easier.

Will you bring my bed to my bedroom?

Absolutely! We’ll even bring it up to a 3rd floor in a block of flats with no lift (if any of our delivery drivers are reading this – we’re honestly so sorry). We'd just ask, please make sure there is enough room for our carrier to deliver to your room. Otherwise, we'll be making their life harder (if the delivery driver was reading on, we're super sorry)

What is the return process?

Email help@yarkbeds.com detailign why you want to return your bed frame. Our team will organise a collection of your bed. It typically takes 3-5 working days for goods to arrive back at our warehouse, and once your bed has returned to our warehouse, we will issue a refund to your original payment method within 10 working days, with an email to confirm that we’ve issued your refund.

Do I need to pay for returns?

We charge a standard rate of £60 for returns, because depending on how far along you have gotten into building your bed – collection tends to not be straightforward.

When will my refund be processed?

It typically takes 3-5 working days for goods to arrive back at our warehouse, and once your bed has returned to our warehouse, we will issue a refund to your original payment method within 10 working days, with an email to confirm that we’ve issued your refund.

How will returns work during COVID-19

Our carrier taken additional measure during COVID-19 that unfortunately, they’ll be unable to collect or exchange items. This is due to carrier capacity during this time and the wellbeing of our customers and delivery crew.