Do you have a showroom?
Every single Yark bed is made to order, and no two Yark beds are the same - so traditional showrooms don't really fit in with us. Besides, not having showrooms gives us more scope to keep our prices low and our supply chain efficient. In other words, a Yark with showrooms really isn't the same as the Yark of right now.
Why do you only offer beds?
We would always rather focus on doing one thing unbelievably well than diverting our attention across several completely different products. It's only with this singular focus that we can put all of our energy into design, craft and constantly improving the experience we provide online.
Where is Yark based?
We are based in the UK, and as such, every last one of our components benefits from the knowhow of British designers.
How much is delivery, and how long does it take?
Delivery is completely free to Mainland UK addresses - unfortunately deliveries to the Scottish Highlands will incur an additional £35 charge. No catches, no weird small print - pick the day you want your bed to arrive, tell us which room you want us to put it in - couldn't be easier.
Do I need to be home for delivery?
No matter which of our couriers end up delivering your bed, unfortunately all of them will require a signature. You may face a penalty charge if you miss our delivery, and we will attempt to rebook your delivery. All of our delivery routes are preplanned, however, and as such your options may be more limited than they were when you first made your choice.
Will all of the components I choose be delivered at the same time?
They should be, yes. Get in touch if they don't all arrive at the same time and we will rectify that as soon as we can.
Does the bed arrive assembled?
Every Yark part is flat packed, except for our ottoman slat frames and under bed pull out drawers which are delivered assembled. Every bed comes with full assembly instructions, explaining how to slot the various pieces together, and which screws need tightening along the way. If you’re ordering an item that includes an assembled item, you’ll need to make sure you’ve got enough room for our carrier to deliver your bed.
Will the delivery courier call before delivery?
With your delivery booked as part of the checkout process, you will get two text messages in the run-up to the big day. The first will be either the day before or on the morning of your delivery, and the second will come when the team is en route to you. You might get a call from the driver too, but this is left up to them.
Can I provide additional delivery details?
You can indeed - we'll pass on everything you provide us with to the couriers to make sure your delivery goes as smoothly as possible.
Do you deliver to the Channel Islands?
Unfortunately not at this time.
Do you do custom bed sizes?
Get in touch and we'll see what we can do.
Do you offer discounts?
From time to time, but not often. Our prices are ridiculously low as it is, so there is only so much more we can do!
Can I use more than one discount code on a single order?
Come on, don't push it!
What type of cards do you accept?
All of the usual offenders - Visa Credit, Visa Debit, Visa Electron, MasterCard and who could forget, American Express. We've also team with Klarna to make your payment process smooth. Klarna are offering 2 additional payment options.
Who are Klarna?
Waiting for payday? Don’t worry, we’ve teamed up with Klarna to give you 2 payment options to choose from. See our Klarna page for more details.
What is the returns process?
We accept returns within 14 working days of delivering, and charge a £60 return fee. Payment will be deducted off your refund, a Yark agent will confirm your returns ID and contact you asking which day you would like your bed collected on. With a date set, we'll send you a text message confirming both the delivery day, and your two hour collection window. Fast forward to the day and time, our delivery driver will collect the flat packed goods, obtaining your signature before they leave. It's essentially just like our deliveries, but in reverse.
Do I have to pay for returns?
We charge a standard rate of £60 for returns, because depending on how far along you have gotten into building your bed - collection tends to not be straightforward.
When will my refund be processed?
It typically takes 3-5 working days for goods to arrive back at our warehouse after it's been collected, and once your bed has returned to our warehouse, we will issue a refund to your original payment method within 10 working days, with an email to confirm that we've issued your refund.
Who will remove my bed if I decide to return it?
For the sake of health and safety, we will only remove flat packed beds - ideally in their original packaging (or at least equivalently good protection). Beyond that, our returns are just as seamless as our deliveries.
How do I prepare my bed for return?
We won't accept returns that aren't appropriately packaged for the sake of health and safety. As long as your bed is flat packed, still in its original packaging or equivalently protective packaging, we will take care of the rest.
Is my bed environmentally friendly?
Nearly all of the packaging on our beds is completely recyclable for one, and because our beds are flat packed, we can fit more deliveries in one van – reducing our carbon footprint.
Why does my bed come flat packed?
Don’t let that put you off, YARK beds are very easy to assemble! In fact, our ottoman slat frames and pull out drawers are delivered assembled. But put it this way, if we delivered every part fully assembled they’d be much heavier, and much more awkward to transport and deliver – and we wouldn’t be able to keep costs any way near as low. We might even have to charge for delivery. Trust us, you’d prefer things as they are compared to the alternative!
How do I assemble the bed?
Two adults should be able to put together a YARK bed in no more than an hour. Every bed comes with full assembly instructions, explaining how to slot the various pieces together, and which screws need tightening along the way.
Will my bed arrive assembled?
As we deliver to room of choice most of our items are flat packed, except for our ottoman slat frame and underbed pull out drawers which are delivered assembled. Making your life easier! You'll need to make sure there is enough space for our carrier to deliver to a room of your choice, otherwise the driver will leave the goods in the appropriate area
Do I need to have tools handy?
Every order comes with an Allen key, but you might find building easier if you have a screwdriver or drill to hand too.
When can I start sleeping on my new bed?
Your YARK bed is ready for sleeping on from the moment you’ve opened the packaging and built it. We’d recommend adding a mattress first, but don’t let us tell you how to live your life...
How much is delivery, and how long does it take?
Delivery is completely free to Mainland UK addresses – unfortunately deliveries to the Scottish Highlands will incur an additional £35 charge. No catches, no weird small print – pick the day you want your bed to arrive, tell us which room you want us to put it in – couldn’t be easier.
Will you bring my bed to my bedroom?
Absolutely! We’ll even bring it up to a 3rd floor in a block of flats with no lift (if any of our delivery drivers are reading this – we’re honestly so sorry). We'd just ask, please make sure there is enough room for our carrier to deliver to your room. Otherwise, we'll be making their life harder (if the delivery driver was reading on, we're super sorry)
What is the return process?
Email email@example.com detailign why you want to return your bed frame. Our team will organise a collection of your bed. It typically takes 3-5 working days for goods to arrive back at our warehouse, and once your bed has returned to our warehouse, we will issue a refund to your original payment method within 10 working days, with an email to confirm that we’ve issued your refund.
Do I need to pay for returns?
We charge a standard rate of £60 for returns, because depending on how far along you have gotten into building your bed – collection tends to not be straightforward.
When will my refund be processed?
It typically takes 3-5 working days for goods to arrive back at our warehouse, and once your bed has returned to our warehouse, we will issue a refund to your original payment method within 10 working days, with an email to confirm that we’ve issued your refund.