Delivery FAQs
Where is Yark based?
We're based in the Birmingham UK, and as such, every last one of our components benefits from the knowhow of British designers.
Will my UK mattress fit my Yark bed?
All our beds are sized to UK standard, so you’ll be able to fit a UK sized mattress on to the Yark slat frames.
UK sized mattresses will fit our UK frames. You can double check (no pun intended), the sizes are below;
Double – 135cm x 190cm
King – 150cm x 198cm
Super King - 180cm x 198cm
UK sized mattresses will fit our UK frames. You can double check (no pun intended), the sizes are below;
Double – 135cm x 190cm
King – 150cm x 198cm
Super King - 180cm x 198cm
Does the bed arrive assembled?
Every Yarkbed part is flat packed, except for headboards and under bed pull out drawers which are delivered semi assembled. Also, our Ottoman bed frames are delivered pre-assembled in 2 units, please refer to pictures in the listings for further information.
Every bed comes with full assembly instructions, explaining how the various pieces go together, and which screws need tightening along the way. If you’re ordering the ottoman bed, you’ll need to make sure you’ve got enough room for our carrier to deliver your bed. The responsibility rests with the buyer to check the sizes and measurements of access points of your house before ordering.
Every bed comes with full assembly instructions, explaining how the various pieces go together, and which screws need tightening along the way. If you’re ordering the ottoman bed, you’ll need to make sure you’ve got enough room for our carrier to deliver your bed. The responsibility rests with the buyer to check the sizes and measurements of access points of your house before ordering.
How do I assemble the bed?
Two adults should be able to put together a Yark bed in no more than an hour. Every bed comes with full assembly instructions, explaining how to slot the various pieces together, and which screws need tightening along the way.
Will all of the components I choose be delivered at the same time?
They should be, yes. Get in touch if they don't all arrive at the same time and we will rectify that as soon as we can.
Do you do custom bed sizes?
Get in touch and we'll see what we can do.
Do you offer a warranty?
Our 3 year warranty covers bed parts (ie screws, bolts, hydraulic pistons etc) only and does not cover wear and tear on fabric or other section on the bed frame.
We also have our 3 year warranty on mattresses which covers - faulty zip, significant visable dipping, faulty cover.
Our warranties do not cover general wear and tear, misuse or accidental damage.
So if any issues arise, let us know at help@yarkbeds.com. A member of our team will look into your issue and we'll look to quickly resolve it for you.
We also have our 3 year warranty on mattresses which covers - faulty zip, significant visable dipping, faulty cover.
Our warranties do not cover general wear and tear, misuse or accidental damage.
So if any issues arise, let us know at help@yarkbeds.com. A member of our team will look into your issue and we'll look to quickly resolve it for you.
Do you offer discounts?
We cut out those expensive middlemen and pass those savings on to you. But, from time to time, not often we have discouts. Our prices are ridiculously low as it is, so there is only so much more we can do!
Can I use more than one discount code on a single order?
Come on, don't push it!
Do you have the box dimensions so I can check?
Making sure that are boxes can fit through your doors is super important, so please find below a breakdown of the box dimensions. Certain dimensions may differ slightly.
Our headboards are delivered fully assembled, as you can’t flat pack a gorgeous headboard like ours. The bed base cartons are long and narrow, perfect going up narrow stairways whilst our slat frames are flat packed.
Please Note: Our Ottoman beds come ready assembled in 2 units as per each listing. Check measurements before ordering to ensure they will go into your bedroom and house. It is the responsibility of the buyer to check measurements before ordering, as each bed and headboard are made to order only.
If something raises an eye brow on the below, just send us a quick message at help@yarkbeds.com and a member of our team will help you out.
Double Size Headboards;
W 135cm x H 137cm
Standard Base
W 135cm x H 190cm
King Size Headboards;
W 150cm x H 137cm
Ottoman Base
W 150cm x H 190cm
Standard Base
L 198cm x W 150cm
Ottoman Base
L 198cm x W 150cm
Super King Headboards:
W 180cm x H 137cm
Standard Base
L 198cm x W 180cm
Ottoman Base
L 198cm x W 180cm
Our headboards are delivered fully assembled, as you can’t flat pack a gorgeous headboard like ours. The bed base cartons are long and narrow, perfect going up narrow stairways whilst our slat frames are flat packed.
Please Note: Our Ottoman beds come ready assembled in 2 units as per each listing. Check measurements before ordering to ensure they will go into your bedroom and house. It is the responsibility of the buyer to check measurements before ordering, as each bed and headboard are made to order only.
If something raises an eye brow on the below, just send us a quick message at help@yarkbeds.com and a member of our team will help you out.
Double Size Headboards;
W 135cm x H 137cm
Standard Base
W 135cm x H 190cm
King Size Headboards;
W 150cm x H 137cm
Ottoman Base
W 150cm x H 190cm
Standard Base
L 198cm x W 150cm
Ottoman Base
L 198cm x W 150cm
Super King Headboards:
W 180cm x H 137cm
Standard Base
L 198cm x W 180cm
Ottoman Base
L 198cm x W 180cm
Are you delivering during COVID-19?
We're delivering and operating as normal during COVID-19.
We've taken additional measures to keep everyone safe but we're continuing to deliver as normal.
Simply choose your delivery date at the checkout and we’ll be there. As Local & Government lockdowns are put in place, we're unable to deliver directly to your room of choice. The safety of our customers and drivers is paramount plus it’s super important we stay within Government guidelines. Our drivers will only be able to deliver to your building front door or a nominated safe place. We won’t just sling out the door and we’ll leave your bed safely.
We've taken additional measures to keep everyone safe but we're continuing to deliver as normal.
Simply choose your delivery date at the checkout and we’ll be there. As Local & Government lockdowns are put in place, we're unable to deliver directly to your room of choice. The safety of our customers and drivers is paramount plus it’s super important we stay within Government guidelines. Our drivers will only be able to deliver to your building front door or a nominated safe place. We won’t just sling out the door and we’ll leave your bed safely.
How will returns work during COVID-19
Our usual returns process applies however our lead time for collections is slightly longer. Both Yark and our carrier have taken additional measures during COVID-19 to protect the welfare and safety of our drivers and customers. We're able to collect your bed and all items must be sealed and ready for collection. Please refer to our returns process or customer support team for more information.
How quickly can you deliver?
We are currently operating on a 5 - 7 day delivery timescale. At Yark, everything evolves around you & we have been known to deliver faster.
Will the delivery courier call before delivery?
Yes, we take care of the little things that really help. Our courier will communicate with you so that you are in control.
They will also update you when en route to you.
Can I track my delivery?
You bet! Once your order reaches our couriers, they will update you complete with tracking information.
We're moving home, can I request a delivery date and then change it?
Exciting news about the new 🏠. Every home deserves a new bed.
Moving home is super stressful, so we want to take the stress out of it.
When moving into a new home, dates change out of your control so we wanna be super flexible. You can change the delivery date up to a minimum of 48 hours before your delivery date. If you change the delivery date within 48 hours, sadly we charge for this change we've already processed your order and our carrier will have possession of your items.
As you're going to a new property (or a new build), we advise that you have possession of your keys on the requested delivery date from 7am, so that you can accept delivery.
Although our carrier provide a 2 hour delivery slot 24 hours before your requested delivery date, our delivery times commence from 7am which is why we ask that you're in possession of the keys and access to the property. If our carrier arrives and there is no access to the property, this will be classed as a failed delivery.
Moving home is super stressful, so we want to take the stress out of it.
When moving into a new home, dates change out of your control so we wanna be super flexible. You can change the delivery date up to a minimum of 48 hours before your delivery date. If you change the delivery date within 48 hours, sadly we charge for this change we've already processed your order and our carrier will have possession of your items.
As you're going to a new property (or a new build), we advise that you have possession of your keys on the requested delivery date from 7am, so that you can accept delivery.
Although our carrier provide a 2 hour delivery slot 24 hours before your requested delivery date, our delivery times commence from 7am which is why we ask that you're in possession of the keys and access to the property. If our carrier arrives and there is no access to the property, this will be classed as a failed delivery.
Do I need to be home for delivery?
No matter which of our couriers end up delivering your bed, unfortunately all of them will require a signature. You may face a penalty charge if you miss our delivery, and we will attempt to rebook your delivery.
All of our delivery routes are preplanned, however, and as such your options may be more limited than they were when you first made your choice.
All of our delivery routes are preplanned, however, and as such your options may be more limited than they were when you first made your choice.
How much is delivery, and how long does it take?
Delivery is completely free to Mainland UK addresses - unfortunately deliveries to the Scottish Highlands & Northern Ireland are currently not available. We are looking into making this possible during 2023.
Deliveries maybe slightly delayed for out of area post codes such as South West regions.
No catches, no weird small print - order your bed, & leave the rest to us - couldn't be easier.
Deliveries maybe slightly delayed for out of area post codes such as South West regions.
No catches, no weird small print - order your bed, & leave the rest to us - couldn't be easier.
Can I provide additional delivery details?
You can indeed - we'll pass on everything you provide us with to the couriers to make sure your delivery goes as smoothly as possible.
Do you deliver to the Channel Islands and Northern Ireland?
Unfortunately not at this time. We only deliver within Mainland UK.
What type of cards do you accept?
All of the usual offenders - Visa Credit, Visa Debit, Visa Electron, MasterCard and who could forget, American Express.
We've also teamed with Klarna to make your payment process smooth. Klarna are offering 2 additional payment options.
We've also teamed with Klarna to make your payment process smooth. Klarna are offering 2 additional payment options.
Who are Klarna?
Waiting for payday? Or want to spread the cost of your bed so you can sleep better? Don’t worry, we’ve teamed up with Klarna to give you 2 payment options to choose from. See our Klarna page for more details and the options available at the checkout
Klarna is not appearing at the checkout
We're sorry to hear about this. Klarna will only offer you the option to pay with Klarna providing you meet the criteria. We'd recommend visiting our Klarna page for more information or contacting them directly.
What is the returns process?
We accept returns within 14 working days of delivering, and charge a £80 return fee. Payment will be deducted off your refund, a Yark agent will confirm (see terms on returns before asking for returning items https://yarkbeds.com/pages/terms) your returns ID and contact you asking which day you would like your bed collected on. With a date set, we'll send you a text message confirming both the collection day, and your two hour collection window. Fast forward to the day and time, our delivery driver will collect the flat packed goods, obtaining your signature before they leave. It's essentially just like our deliveries, but in reverse. Please return terms in full https://yarkbeds.com/pages/terms
What is the return process?
Email help@yarkbeds.com detailing why you want to return your bed frame. Our team will organise a collection of your bed. It typically takes 3-5 working days for goods to arrive back at our warehouse, and once your bed has returned to our warehouse, we will issue a refund subject to our terms (see terms) https://yarkbeds.com/pages/terms to your original payment method within 10 working days, with an email to confirm that we’ve issued your refund.
Do I have to pay for returns?
We charge a standard rate of £80 for returns, because depending on how far along you have gotten into building your bed - collection tends to not be straightforward. Please check our terms before asking for returns of any purchases https://yarkbeds.com/pages/terms
When will my refund be processed?
Once we've collected your bed, it typically takes 3-7 working days for the goods to arrive back to our warehouse. Once your bed has returned to our warehouse, we’ll issue a refund to your original payment method within 10 working days with an email to confirm that we've issued your refund subject to our terms see for details https://yarkbeds.com/pages/terms
Who will remove my bed if I decide to return it?
For the sake of health and safety, we will only remove flat packed beds - in their original packaging (or at least equivalently good protection). Beyond that, our returns are just as seamless as our deliveries.
All returned items must be returned in a saleable condition. Please check our terms before asking for items to be returned https://yarkbeds.com/pages/terms
How do I prepare my bed for return?
We won't accept returns that aren't appropriately packaged for the sake of health and safety. As long as your bed is flat packed, still in its original packaging or equivalently protective packaging, we will take care of the rest. Check our terms before returning any items https://yarkbeds.com/pages/terms
Is my bed environmentally friendly?
Nearly all of the packaging on our beds is completely recyclable for one, and because our beds are flat packed, we can fit more deliveries in one van – reducing our carbon footprint.
Why does my bed come flat packed?
Don’t let that put you off, Yark beds are very easy to assemble! In fact, our pull out drawers are delivered assembled. But put it this way, if we delivered every part fully assembled they’d be much heavier, and much more awkward to transport and deliver – and we wouldn’t be able to keep costs any way near as low. We might even have to charge for delivery. Trust us, you’d prefer things as they are compared to the alternative!
Do I need to have tools handy?
Every order comes with an Allen key, but you might find building easier if you have a screwdriver or drill to hand too.
When can I start sleeping on my new bed?
Your Yark bed is ready for sleeping on from the moment you’ve opened the packaging and built it. We’d recommend adding a mattress first, but don’t let us tell you how to live your life...
Why do you only offer beds?
To date we have focused on doing one thing unbelievably well than diverting our attention across several completely different products. It's only with this singular focus that we can put all of our energy into design, craft and constantly improving the experience we provide online.
However, during 2023, we intend to expand our product range to only high quality mattresses and other related products.
Do I need to pay for returns?
We charge a standard rate of £80 for returns, because depending on how far along you have gotten into building your bed – collection tends to not be straightforward.
When will my refund be processed?
It typically takes 3-5 working days for goods to arrive back at our warehouse, and once your bed has returned to our warehouse, we will issue a refund to your original payment method within 10 working days, with an email to confirm that we’ve issued your refund.
I want to exchange my bed or a part of it. What do I do?
We're sorry to hear that you want to exchange a part of your bed. Our priority is making sure that you ❤️ the bed you've designed.
Simply let our support team know at help@yarkbeds.com your order ID and they’ll be able to help you out and organise everything for you. We’ll ensure we get the part you don’t want out of your way ASAP and get a delivery date for your new part too. We’ll try our best to make sure it’s collected and delivered on the same day to make everything smooth.
Let’s talk cost. Sadly, our carrier impose a penalty on us to collect items. We pass those on directly to you. We charge £80 for your collection and £80 for your re-delivery.